Privacy Policy
Effective date: October 6, 2026
This policy explains what information Reliable Lending collects through reliablelendingca.com, how we use it, and the choices you have. Reliable Lending is a DBA of California Short Sale Solutions (CA DRE #01862444, NMLS #304323). In this policy, "we" and "us" mean Reliable Lending and California Short Sale Solutions.
Information we collect
Information you give us. When you use our contact form, call, text or email us, we collect your name, phone number, email address, and what you would like help with, such as buying, refinancing or home equity. Please do not send your Social Security number, income or account details through the website form. If you apply for a loan, that information is collected through a secure loan application, and our federal privacy notice (below) also applies.
Information collected automatically. When you visit the site, we and our service providers may collect your IP address, browser and device type, pages viewed, the page that sent you here, and the date and time of your visit. This is collected through server logs, cookies, pixels and similar tools.
How we use information
- To respond to your request and contact you about your mortgage options.
- To provide loan services if you choose to work with us.
- To run, secure and improve the website, including spam and fraud prevention.
- To measure our advertising and show our ads to people who may be interested.
- To meet legal, licensing and regulatory requirements.
Calls and text messages
If you submit the contact form, you agree that Reliable Lending may call or text you at the number you provide about your request. Consent is not a condition of any loan. Message and data rates may apply. Reply STOP to stop texts at any time. We do not sell or share your mobile number or text consent with third parties for their marketing.
How we share information
We do not sell your personal information. We share it only:
- With service providers that help us run our business and this website, such as Microsoft (email and hosting), Cloudflare (spam protection), credit reporting and verification services, loan processing and compliance service providers, and website analytics and advertising providers. They may use it only to provide services to us.
- With lenders and settlement service providers when you ask us to help you get a loan, such as lenders, appraisers, title and escrow companies, and credit reporting agencies.
- Within our company, including Pacific Cove Estates, another DBA of California Short Sale Solutions, when you also ask for real estate help.
- When required by law, to respond to a regulator, court order or legal process, or to protect our rights and the safety of others.
- In a business transfer, if our business is sold or merged.
Cookies, analytics and advertising
We use, or may use, cookies, pixels and similar tools from advertising and analytics partners such as Google, Meta and OpenAI. These help us understand how visitors use the site, measure our ads, and show our ads on other sites and apps. These partners may collect information about your visits over time and across other websites. Under California law, letting these partners collect information for ads based on your activity across websites can count as "sharing" personal information.
Your privacy choices:
- Turn off ad sharing in this browser with the button below. This stops the Meta Pixel from loading on this site in this browser. If you clear your browser data or use another browser or device, you will need to do this again.
- Email info@reliablelendingca.com or call 949-945-0421 to opt out of this kind of sharing.
- Turn on Global Privacy Control in your browser. We treat it as a request to opt out of sharing for that browser.
- Block or delete cookies in your browser settings. Some site features may not work without them.
- Use Google Ad Settings, Meta ad preferences, or the Digital Advertising Alliance opt-out.
Do Not Track. Browsers' "Do Not Track" setting has no common standard, so we do not respond to it. We do honor Global Privacy Control, as described above.
We do not send the answers you type into our forms to advertising partners.
Your California privacy rights
If you live in California, you may ask us to:
- Tell you what personal information we have collected about you, where it came from, why we collected it, and who we shared it with.
- Delete personal information we collected from you.
- Correct inaccurate personal information.
- Stop sharing your personal information for cross-context behavioral advertising.
We will not treat you differently for using these rights. To make a request, email info@reliablelendingca.com or call 949-945-0421. We will verify your request by matching information you give us to what we have. You may use an authorized agent with your written permission. Some information, such as loan information covered by federal privacy law, may be exempt, and we must keep certain records to meet legal and licensing rules.
Categories in the last 12 months. We have collected identifiers (name, phone, email, IP address), internet activity (pages viewed, ad interactions), general location from IP address, and, for loan clients, financial information covered by our federal privacy notice. We do not sell personal information, and we do not knowingly sell or share the information of anyone under 16.
How long we keep information
We keep contact requests for as long as needed to respond and follow up, and loan records for as long as required by law and our licenses. Then we delete them or make them anonymous.
Security
We use reasonable safeguards, such as encrypted connections and limited access, to protect your information. No website or email system is completely secure.
Children
This site is for adults. We do not knowingly collect information from children under 16.
Links to other sites
Our site may link to other websites, such as a lender's application portal. Their privacy policies apply there, not ours.
Changes to this policy
We may update this policy. We will post the new version here and change the effective date. Big changes will be shown on the site.
Contact us
Reliable Lending, a DBA of California Short Sale Solutions
Email: info@reliablelendingca.com
Phone: 949-945-0421
Mail: 1125 Victoria St., Suite H, Costa Mesa, CA 92627
Federal Privacy Notice
Revised: October 2026
FACTS: What does Reliable Lending do with your personal information?
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
|---|---|
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
When you are no longer our customer, we continue to share your information as described in this notice. |
| How? | All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Reliable Lending chooses to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does Reliable Lending share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes, such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes, to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | No | We don't share |
| For our affiliates' everyday business purposes, information about your transactions and experiences | No | We don't share |
| For our affiliates' everyday business purposes, information about your creditworthiness | No | We don't share |
| For our affiliates to market to you | No | We don't share |
| For nonaffiliates to market to you | No | We don't share |
Questions? Call 949-945-0421, email info@reliablelendingca.com, or write to 1125 Victoria St., Suite H, Costa Mesa, CA 92627.
Who we are
| Who is providing this notice? | Reliable Lending, a DBA of California Short Sale Solutions (CA DRE #01862444, NMLS #304323). |
|---|
What we do
| How does Reliable Lending protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
|---|---|
| How does Reliable Lending collect my personal information? | We collect your personal information, for example, when you apply for a loan, give us your income information, provide employment information, give us your contact information, or show your government-issued ID. We also collect your personal information from others, such as credit bureaus, lenders, or other companies. |
| Why can't I limit all sharing? | Federal law gives you the right to limit only:
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law. |
Definitions
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies. Reliable Lending has no affiliates. Pacific Cove Estates is another name of the same company, California Short Sale Solutions, not a separate affiliate. |
|---|---|
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies. Reliable Lending does not share with nonaffiliates so they can market to you. |
| Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Reliable Lending doesn't jointly market. |
Other important information
California residents: We will not share information we collect about you with nonaffiliated companies, except as permitted by law, including, for example, with your consent or to service your account. We will limit sharing among our companies to the extent required by California law.
Book your free equity review
Tell us a little about what you're looking for and we'll reach out to set up a time. No cost, no obligation.
Rather talk now?
Call 949-945-0421Please don't include your Social Security number, income or account details. We'll collect those later through a secure application.